FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.

Is it safe to use my credit card on your site?

Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.

Can I modify or cancel my order after placing it?

Please contact us immediately at confessorco@gmail.com if you need to modify or cancel your order. We'll do our best to accommodate your request, but once an order has been processed and shipped, we cannot make changes.

Shipping & Delivery

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery (2-3 business days).

Do you ship internationally?

At this time we do not. Don't worry, we're working on this!

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package's progress.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us within 48 hours of the expected delivery date. We'll work with you to resolve the issue quickly.

Returns & Exchanges

What is your return policy?

Due to the nature of this product, at this time, we do not offer returns.

Product Information

Do you restock sold-out items?

We do our best to restock popular items. Sign up for back-in-stock notifications on product pages to be alerted when items become available again.

Customer Support

How can I contact customer service?

You can reach us by email at [your email] or through our contact form. We typically respond within 24 hours during business days.

What are your business hours?

Our customer service team is available Monday through Friday, 9 AM to 5 PM PST. We're closed on major holidays.

Do you have a physical store?

We're currently an online-only retailer, subscribe to our email list to be notified if we have events for you to shop with us in person!

Account & Privacy

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

How do you protect my personal information?

We take your privacy seriously and never share your personal information with third parties. Please review our Privacy Policy for more details.

Still have questions?

If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help!